/* 客服工单云：翡翠绿品牌色 + 深色图标导航栏，信息密度较高的工作台风格 */
:root {
  --primary: #0f9f6e; --primary-hover: #19b07d; --primary-active: #0b8a5f;
  --primary-1: #ecfbf4; --primary-2: #d3f5e6; --primary-3: #9fe6c7;
  --bg: #f4f6f8; --radius: 10px; --radius-sm: 7px;
  --rail: #0f1b24; --rail-2: #1b2a35;
  --text: #16212b;
}
body { overflow: hidden; }
.shell { display: flex; height: 100vh; }
.rail { width: 76px; flex-shrink: 0; background: var(--rail); display: flex; flex-direction: column; align-items: center; padding: 14px 0 12px; z-index: 30; }
.rail-logo { display: flex; margin-bottom: 14px; }
.rail-nav { flex: 1; display: flex; flex-direction: column; gap: 4px; width: 100%; padding: 0 8px; overflow: auto; }
.rail-item { position: relative; display: flex; flex-direction: column; align-items: center; gap: 3px; padding: 9px 0 7px; border-radius: 10px; color: #8b9aa7; font-size: 11px; transition: all .15s; }
.rail-item:hover { color: #fff; background: var(--rail-2); }
.rail-item.active { color: #fff; background: rgba(18, 184, 134, .16); }
.rail-item.active::before { content: ""; position: absolute; left: -8px; top: 12px; bottom: 12px; width: 3px; border-radius: 0 3px 3px 0; background: #12b886; }
.rail-item.active .ic { color: #3ddc97; }
.rail-item .badge-count { position: absolute; top: 3px; right: 8px; min-width: 16px; height: 16px; line-height: 16px; font-size: 10px; padding: 0 4px; }
.rail-foot { display: flex; flex-direction: column; align-items: center; gap: 8px; }
.rail-foot .icon-btn { color: #8b9aa7; }
.rail-foot .icon-btn:hover { background: var(--rail-2); color: #fff; }

.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar { height: 56px; background: #fff; border-bottom: 1px solid #e8ecef; display: flex; align-items: center; gap: 14px; padding: 0 18px; flex-shrink: 0; z-index: 20; }
.menu-toggle { display: none; }
.tenant { position: relative; }
.tenant-btn { display: flex; align-items: center; gap: 8px; height: 34px; padding: 0 8px 0 4px; border-radius: 8px; border: 0; background: transparent; cursor: pointer; font-size: 14px; font-weight: 600; color: var(--text); }
.tenant-btn:hover { background: var(--fill); }
.tenant-logo { width: 26px; height: 26px; border-radius: 7px; color: #fff; font-size: 12px; font-weight: 600; display: inline-flex; align-items: center; justify-content: center; }
.tenant-btn .ic { color: var(--text-3); }
.page-title { font-size: 14px; color: var(--text-3); display: flex; align-items: center; gap: 8px; padding-left: 14px; border-left: 1px solid var(--border); white-space: nowrap; }
.page-title b { color: var(--text); font-weight: 500; }
.dropdown { position: absolute; top: calc(100% + 6px); left: 0; min-width: 280px; background: #fff; border-radius: 10px; box-shadow: var(--shadow-lg); border: 1px solid var(--border-2); padding: 6px; display: none; z-index: 60; }
.dropdown.open { display: block; animation: viewIn .18s ease; }
.dropdown.right { left: auto; right: 0; }
.dd-title { font-size: 12px; color: var(--text-3); padding: 6px 10px 4px; }
.dd-item { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 8px; cursor: pointer; font-size: 13px; color: var(--text); }
.dd-item:hover { background: var(--fill); }
.dd-item.active { background: var(--primary-1); }
.dd-item small { display: block; color: var(--text-3); font-size: 12px; }
.dd-sep { height: 1px; background: var(--border-2); margin: 6px 4px; }
.top-search { position: relative; margin-left: auto; width: 250px; }
.top-search .input { background: var(--fill); border-color: #eef0f2; padding-left: 32px; height: 32px; }
.top-search .input:focus { background: #fff; }
.ts-ic { position: absolute; left: 10px; top: 8px; color: var(--text-3); display: flex; }
.ts-drop { position: absolute; top: 38px; left: 0; right: 0; background: #fff; border-radius: 10px; box-shadow: var(--shadow-lg); border: 1px solid var(--border-2); padding: 6px; display: none; z-index: 60; max-height: 380px; overflow: auto; min-width: 320px; }
.ts-drop.open { display: block; }
.top-actions { display: flex; align-items: center; gap: 10px; }
.usage-chip { display: inline-flex; align-items: center; gap: 6px; height: 28px; padding: 0 10px; border-radius: 6px; background: #f2fbf7; color: #0b7a55; font-size: 12px; border: 1px solid #cdeedd; white-space: nowrap; }
.usage-chip b { font-weight: 600; }
.agent-status { position: relative; }
.as-btn { display: inline-flex; align-items: center; gap: 6px; height: 28px; padding: 0 10px; border-radius: 14px; border: 1px solid var(--border); background: #fff; font-size: 12px; cursor: pointer; color: var(--text-2); }
.as-dot { width: 8px; height: 8px; border-radius: 50%; }
.has-dot { position: relative; }
.has-dot::after { content: ""; position: absolute; top: 7px; right: 7px; width: 7px; height: 7px; background: var(--danger); border-radius: 50%; border: 1.5px solid #fff; }
.me { display: flex; align-items: center; cursor: pointer; position: relative; }
.main-scroll { flex: 1; overflow: auto; position: relative; }
.page { padding: 18px 22px 48px; max-width: 1560px; margin: 0 auto; }
.page.page-full { padding: 0; max-width: none; height: 100%; }
.side-mask { display: none; }
.page-hd { display: flex; align-items: flex-end; gap: 12px; margin-bottom: 14px; flex-wrap: wrap; }
.page-hd h1 { font-size: 20px; font-weight: 600; }
.page-hd .sub { color: var(--text-3); font-size: 13px; margin-top: 3px; }
.page-hd .actions { margin-left: auto; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.ch-ic { display: inline-flex; align-items: center; justify-content: center; width: 20px; height: 20px; border-radius: 6px; color: #fff; flex-shrink: 0; }
.ch-tag { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; color: var(--text-2); white-space: nowrap; }
.pri { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; font-weight: 500; white-space: nowrap; }
.pri i { width: 8px; height: 8px; border-radius: 2px; }
.sla { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; padding: 1px 7px; border-radius: 10px; white-space: nowrap; font-variant-numeric: tabular-nums; }
.sla-ok { background: #ecfbf4; color: #0b7a55; } .sla-warn { background: #fff4e5; color: #c4620a; } .sla-bad { background: #feeceb; color: #d7372f; } .sla-pause { background: var(--fill); color: var(--text-3); }

/* 收件箱 */
.inbox { display: grid; grid-template-columns: 320px 1fr 300px; height: 100%; min-height: 0; background: #fff; }
.ib-list { border-right: 1px solid #e8ecef; display: flex; flex-direction: column; min-height: 0; background: #fbfcfd; }
.ib-list-hd { padding: 14px 14px 10px; border-bottom: 1px solid #eef0f2; }
.ib-list-hd h2 { font-size: 16px; display: flex; align-items: center; gap: 8px; }
.ib-tabs { display: flex; gap: 4px; margin-top: 10px; }
.ib-tab { flex: 1; border: 0; background: transparent; padding: 5px 0; border-radius: 6px; font-size: 12px; color: var(--text-2); cursor: pointer; }
.ib-tab.active { background: #fff; color: var(--primary); box-shadow: 0 1px 3px rgba(0, 0, 0, .08); font-weight: 500; }
.ib-tab b { font-weight: 500; opacity: .7; margin-left: 2px; }
.ib-chs { display: flex; gap: 6px; margin-top: 10px; flex-wrap: wrap; }
.ib-ch { border: 1px solid var(--border); background: #fff; border-radius: 12px; height: 24px; padding: 0 8px; font-size: 12px; color: var(--text-2); cursor: pointer; display: inline-flex; align-items: center; gap: 4px; }
.ib-ch.active { border-color: var(--primary); color: var(--primary); background: var(--primary-1); }
.ib-items { flex: 1; overflow: auto; }
.ib-item { display: flex; gap: 10px; padding: 12px 14px; border-bottom: 1px solid #f0f2f4; cursor: pointer; position: relative; }
.ib-item:hover { background: #f3f6f8; }
.ib-item.active { background: #e9f8f1; }
.ib-item.active::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--primary); }
.ib-av { position: relative; }
.ib-av .ch-ic { position: absolute; right: -4px; bottom: -4px; width: 16px; height: 16px; border-radius: 5px; border: 2px solid #fff; box-sizing: content-box; }
.ib-main { flex: 1; min-width: 0; }
.ib-top { display: flex; align-items: center; gap: 6px; }
.ib-top b { font-size: 13px; font-weight: 600; }
.ib-top .t { margin-left: auto; font-size: 11px; color: var(--text-3); white-space: nowrap; }
.ib-prev { font-size: 12px; color: var(--text-3); margin-top: 3px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ib-meta { display: flex; align-items: center; gap: 6px; margin-top: 5px; }
.ib-meta .badge-count { margin-left: auto; }
.wait { font-size: 11px; color: #c4620a; display: inline-flex; align-items: center; gap: 3px; }
.chat { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.chat-hd { display: flex; align-items: center; gap: 10px; padding: 10px 16px; border-bottom: 1px solid #eef0f2; min-height: 58px; }
.chat-hd .who b { font-size: 15px; }
.chat-hd .who div { font-size: 12px; color: var(--text-3); }
.chat-hd .extra { margin-left: auto; display: flex; gap: 8px; }
.chat-body { flex: 1; overflow: auto; padding: 18px 22px; background: linear-gradient(180deg, #f7f9fa, #f4f6f8); }
.msg { display: flex; gap: 10px; margin-bottom: 14px; max-width: 78%; }
.msg .bubble { padding: 9px 13px; border-radius: 12px; font-size: 13px; line-height: 1.65; background: #fff; box-shadow: 0 1px 2px rgba(15, 23, 42, .06); word-break: break-word; }
.msg .mt { font-size: 11px; color: var(--text-3); margin-bottom: 3px; }
.msg.me { margin-left: auto; flex-direction: row-reverse; }
.msg.me .bubble { background: var(--primary); color: #fff; border-top-right-radius: 4px; }
.msg.me .mt { text-align: right; }
.msg.cust .bubble { border-top-left-radius: 4px; }
.msg.note { max-width: 86%; margin-left: auto; margin-right: auto; }
.msg.note .bubble { background: #fff8e6; border: 1px dashed #f5c26b; box-shadow: none; color: #7a4a00; }
.msg .img-ph { width: 180px; height: 120px; border-radius: 8px; background: linear-gradient(135deg, #e3e8ec, #f4f6f8); display: flex; align-items: center; justify-content: center; color: var(--text-3); font-size: 12px; flex-direction: column; gap: 4px; }
.sys-line { text-align: center; font-size: 12px; color: var(--text-3); margin: 6px 0 16px; }
.sys-line span { background: #eef1f3; padding: 3px 10px; border-radius: 10px; }
.typing { display: inline-flex; gap: 3px; }
.typing i { width: 6px; height: 6px; border-radius: 50%; background: #b8c2cb; animation: blink 1.2s infinite; }
.typing i:nth-child(2) { animation-delay: .2s; } .typing i:nth-child(3) { animation-delay: .4s; }
@keyframes blink { 0%, 80%, 100% { opacity: .3; } 40% { opacity: 1; } }
.composer { border-top: 1px solid #eef0f2; padding: 10px 14px 12px; background: #fff; }
.comp-tools { display: flex; gap: 4px; align-items: center; margin-bottom: 6px; flex-wrap: wrap; }
.comp-tools .icon-btn { width: 28px; height: 28px; }
.qr-chip { border: 1px solid var(--border); background: #fff; border-radius: 12px; height: 24px; padding: 0 9px; font-size: 12px; color: var(--text-2); cursor: pointer; white-space: nowrap; }
.qr-chip:hover { border-color: var(--primary); color: var(--primary); }
.comp-box { display: flex; gap: 8px; align-items: flex-end; }
.comp-box textarea { flex: 1; border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; min-height: 64px; max-height: 160px; resize: none; outline: none; font-size: 13px; line-height: 1.6; }
.comp-box textarea:focus { border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-2); }
.kb-suggest { background: #f5faf8; border: 1px solid #d3f0e3; border-radius: 8px; padding: 8px 10px; margin-bottom: 8px; font-size: 12px; }
.kb-suggest a { display: inline-flex; align-items: center; gap: 4px; margin-right: 12px; }
.ib-side { border-left: 1px solid #e8ecef; overflow: auto; background: #fff; }
.side-sec { padding: 14px 16px; border-bottom: 1px solid #f0f2f4; }
.side-sec h4 { font-size: 13px; font-weight: 600; margin-bottom: 10px; display: flex; align-items: center; gap: 6px; }
.side-sec h4 .extra { margin-left: auto; font-weight: 400; }
.kv { display: flex; font-size: 12px; padding: 4px 0; gap: 8px; }
.kv .k { width: 64px; color: var(--text-3); flex-shrink: 0; }
.kv .v { color: var(--text); min-width: 0; word-break: break-all; }
.rel-tk { display: block; padding: 8px 10px; border: 1px solid var(--border-2); border-radius: 8px; margin-bottom: 6px; font-size: 12px; color: var(--text); }
.rel-tk:hover { border-color: var(--primary-3); color: var(--text); }
.rel-tk .fw6 { font-size: 12px; }
.empty-chat { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; color: var(--text-3); gap: 8px; }

/* 工单 */
.tk-wrap { display: grid; grid-template-columns: 220px 1fr; gap: 16px; align-items: start; }
.views { padding: 8px; }
.views .v-g { font-size: 12px; color: var(--text-3); padding: 10px 10px 4px; }
.view-item { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border-radius: 7px; font-size: 13px; color: var(--text-2); cursor: pointer; }
.view-item:hover { background: var(--fill); color: var(--text); }
.view-item.active { background: var(--primary-1); color: var(--primary); font-weight: 500; }
.view-item .n { margin-left: auto; font-size: 12px; color: var(--text-3); font-variant-numeric: tabular-nums; }
.view-item.active .n { color: var(--primary); }
.view-item.alert .n { color: var(--danger); font-weight: 600; }
.tk-subj { font-weight: 500; color: var(--text); max-width: 340px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; display: block; }
.bulkbar { display: none; align-items: center; gap: 8px; padding: 8px 16px; background: #ecfbf4; border-top: 1px solid #d3f5e6; border-bottom: 1px solid #d3f5e6; font-size: 13px; }
.bulkbar.show { display: flex; }

/* 工单详情 */
.td-wrap { display: grid; grid-template-columns: 1fr 320px; gap: 16px; align-items: start; }
.td-head { padding: 16px 20px; border-bottom: 1px solid var(--border-2); }
.td-head h2 { font-size: 18px; margin-top: 6px; }
.td-flow { display: flex; gap: 0; margin-top: 14px; }
.td-flow button { flex: 1; border: 1px solid var(--border); background: #fff; height: 32px; font-size: 12px; color: var(--text-2); cursor: pointer; position: relative; margin-left: -1px; }
.td-flow button:first-child { border-radius: 7px 0 0 7px; margin-left: 0; }
.td-flow button:last-child { border-radius: 0 7px 7px 0; }
.td-flow button.done { background: var(--primary-1); color: var(--primary); border-color: var(--primary-3); z-index: 1; }
.td-flow button.cur { background: var(--primary); color: #fff; border-color: var(--primary); z-index: 2; font-weight: 500; }
.td-flow button:hover:not(.cur) { color: var(--primary); }
.thread { padding: 16px 20px; }
.th-item { display: flex; gap: 12px; padding: 14px 0; border-bottom: 1px solid var(--border-2); }
.th-item:last-child { border-bottom: 0; }
.th-item .th-body { flex: 1; min-width: 0; }
.th-item .th-top { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.th-item .th-top .t { margin-left: auto; font-size: 12px; color: var(--text-3); }
.th-item .th-txt { font-size: 13px; line-height: 1.75; color: var(--text-2); margin-top: 4px; white-space: pre-wrap; }
.th-item.note { background: #fffbef; margin: 0 -20px; padding: 14px 20px; border-left: 3px solid #f5c26b; }
.reply-box { border-top: 1px solid var(--border-2); padding: 14px 20px; }
.reply-tabs { display: flex; gap: 16px; margin-bottom: 8px; }
.reply-tabs button { border: 0; background: none; padding: 4px 0; font-size: 13px; color: var(--text-3); cursor: pointer; border-bottom: 2px solid transparent; }
.reply-tabs button.active { color: var(--text); border-color: var(--primary); font-weight: 500; }
.reply-box.is-note textarea { background: #fffbef; border-color: #f5d49a; }
.sla-card { padding: 14px 16px; }
.sla-row { margin-bottom: 12px; }
.sla-row:last-child { margin-bottom: 0; }
.sla-row .top { display: flex; justify-content: space-between; font-size: 12px; color: var(--text-2); margin-bottom: 6px; }
.sla-row .big { font-size: 20px; font-weight: 600; font-variant-numeric: tabular-nums; }
.prop { display: grid; grid-template-columns: 72px 1fr; align-items: center; gap: 10px; margin-bottom: 10px; font-size: 13px; }
.prop .k { color: var(--text-3); font-size: 12px; }
.prop .select, .prop .input { height: 30px; font-size: 13px; }
.tag-x { display: inline-flex; align-items: center; gap: 3px; height: 22px; padding: 0 6px 0 8px; border-radius: 4px; background: var(--fill); font-size: 12px; margin: 0 4px 4px 0; color: var(--text-2); }
.tag-x button { border: 0; background: none; padding: 0; cursor: pointer; color: var(--text-3); display: inline-flex; }

/* 知识库 */
.kb-wrap { display: grid; grid-template-columns: 230px 1fr; gap: 16px; align-items: start; }
.kb-hero { border-radius: 14px; padding: 26px 28px; background: radial-gradient(120% 140% at 100% 0%, #c9f5e2 0%, transparent 55%), linear-gradient(120deg, #0d3b2e, #0f5a43); color: #fff; margin-bottom: 16px; display: flex; align-items: center; gap: 20px; }
.kb-hero h2 { font-size: 20px; }
.kb-hero p { opacity: .8; font-size: 13px; margin-top: 4px; }
.kb-hero .input-icon { margin-top: 14px; width: 460px; max-width: 100%; }
.kb-hero .input { height: 40px; border: 0; border-radius: 10px; }
.kb-hero .hero-stats { margin-left: auto; display: flex; gap: 26px; }
.kb-hero .hero-stats b { display: block; font-size: 22px; }
.kb-hero .hero-stats span { font-size: 12px; opacity: .75; }
.kb-list .kb-row { display: flex; align-items: center; gap: 14px; padding: 14px 18px; border-bottom: 1px solid var(--border-2); cursor: pointer; }
.kb-list .kb-row:hover { background: #f8fbfa; }
.kb-row .kb-ic { width: 36px; height: 36px; border-radius: 9px; background: var(--primary-1); color: var(--primary); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.kb-row .kb-t { font-weight: 500; font-size: 14px; }
.kb-row .kb-m { font-size: 12px; color: var(--text-3); margin-top: 2px; display: flex; gap: 12px; flex-wrap: wrap; }
.kb-row .kb-r { margin-left: auto; text-align: right; font-size: 12px; color: var(--text-3); white-space: nowrap; }
.article { font-size: 14px; line-height: 1.9; color: var(--text-2); }
.article h3 { font-size: 15px; color: var(--text); margin: 18px 0 6px; }
.article ol { padding-left: 20px; margin: 6px 0; }
.article .tip { background: #f2fbf7; border-left: 3px solid var(--primary); padding: 8px 12px; border-radius: 0 6px 6px 0; font-size: 13px; margin: 12px 0; }

/* 报表 */
.kpis { display: grid; grid-template-columns: repeat(5, 1fr); gap: 14px; margin-bottom: 16px; }
.kpi { padding: 14px 16px; }
.kpi .k-label { color: var(--text-3); font-size: 12px; display: flex; align-items: center; gap: 6px; }
.kpi .k-val { font-size: 26px; font-weight: 600; margin-top: 6px; letter-spacing: -.5px; font-variant-numeric: tabular-nums; }
.kpi .k-val small { font-size: 13px; color: var(--text-3); font-weight: 400; margin-left: 3px; }
.kpi .k-foot { font-size: 12px; color: var(--text-3); margin-top: 2px; }
.kpi .k-bar { margin-top: 10px; }
.good { color: #0b8a5f; } .bad { color: #d7372f; }
.grid { display: grid; gap: 16px; }
.g-2-1 { grid-template-columns: 2fr 1fr; } .g-1-1 { grid-template-columns: 1fr 1fr; } .g-1-2 { grid-template-columns: 1fr 2fr; }
.chart { width: 100%; height: 300px; }
.chart-sm { height: 250px; }
.rank { font-weight: 600; width: 22px; height: 22px; border-radius: 6px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px; background: var(--fill); color: var(--text-3); }
.rank.r1 { background: #fff1d6; color: #c4620a; } .rank.r2 { background: #eef1f5; color: #475569; } .rank.r3 { background: #fbe9dd; color: #a4531d; }
.stars { color: #f7b500; letter-spacing: 1px; white-space: nowrap; }

/* 规则 */
.rule-card { padding: 16px 18px; border-bottom: 1px solid var(--border-2); display: flex; gap: 16px; align-items: flex-start; }
.rule-card:last-child { border-bottom: 0; }
.rule-card.off { opacity: .6; }
.rule-no { width: 28px; height: 28px; border-radius: 8px; background: var(--fill); color: var(--text-3); display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 600; flex-shrink: 0; cursor: grab; }
.rule-main { flex: 1; min-width: 0; }
.rule-main .rt { font-weight: 600; font-size: 14px; display: flex; align-items: center; gap: 8px; }
.rule-flow { display: flex; align-items: center; gap: 10px; margin-top: 10px; flex-wrap: wrap; }
.rf-box { border-radius: 8px; padding: 7px 10px; font-size: 12px; line-height: 1.7; }
.rf-if { background: #eef4ff; color: #2a4fb0; }
.rf-then { background: #ecfbf4; color: #0b7a55; }
.rf-box b { font-weight: 600; margin-right: 4px; }
.rf-arrow { color: var(--text-4); }
.switch { position: relative; width: 38px; height: 22px; border-radius: 11px; background: #d0d5dd; border: 0; cursor: pointer; transition: background .2s; flex-shrink: 0; }
.switch::after { content: ""; position: absolute; left: 3px; top: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; transition: transform .2s; box-shadow: 0 1px 2px rgba(0, 0, 0, .2); }
.switch.on { background: var(--primary); }
.switch.on::after { transform: translateX(16px); }
.strategy { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.strat { border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; cursor: pointer; }
.strat.active { border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-2); }
.strat b { display: flex; align-items: center; gap: 6px; font-size: 13px; }
.strat p { font-size: 12px; color: var(--text-3); margin-top: 4px; line-height: 1.6; }
.cond-row { display: grid; grid-template-columns: 1fr 1fr 1.4fr 32px; gap: 8px; margin-bottom: 8px; }

/* 设置 */
.set-tabs { margin: -4px 0 16px; background: #fff; border-radius: 10px; border: 1px solid var(--border-2); }
.plan-box { display: grid; grid-template-columns: 1.1fr 2fr; gap: 16px; }
.plan-main { padding: 20px; border-radius: 12px; background: linear-gradient(145deg, #0d3b2e, #0f6a4d); color: #fff; }
.plan-main h2 { font-size: 22px; margin-top: 6px; }
.plan-main .pm-row { display: flex; justify-content: space-between; font-size: 13px; padding: 8px 0; border-bottom: 1px solid rgba(255, 255, 255, .12); }
.plan-main .pm-row span { opacity: .75; }
.use-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.use { border: 1px solid var(--border-2); border-radius: 10px; padding: 14px; background: #fff; }
.use .u-t { font-size: 12px; color: var(--text-3); display: flex; justify-content: space-between; }
.use .u-v { font-size: 20px; font-weight: 600; margin: 6px 0 8px; font-variant-numeric: tabular-nums; }
.use .u-v small { font-size: 12px; color: var(--text-3); font-weight: 400; }
.agent-cell { display: flex; align-items: center; gap: 10px; }
.av-wrap { position: relative; display: inline-flex; }
.av-wrap .sdot { position: absolute; right: -1px; bottom: -1px; width: 9px; height: 9px; border-radius: 50%; border: 2px solid #fff; }

@media (max-width: 1280px) {
  .inbox { grid-template-columns: 290px 1fr; }
  .ib-side { display: none; }
  .kpis { grid-template-columns: repeat(3, 1fr); }
  .usage-chip { display: none; }
}
@media (max-width: 1100px) {
  .td-wrap, .g-2-1, .g-1-2, .g-1-1, .plan-box { grid-template-columns: 1fr; }
}
@media (max-width: 900px) {
  .rail { position: fixed; left: 0; top: 0; bottom: 0; transform: translateX(-100%); transition: transform .25s; }
  .shell.side-open .rail { transform: none; }
  .shell.side-open ~ .side-mask { display: block; position: fixed; inset: 0; background: rgba(15, 23, 42, .4); z-index: 25; }
  .menu-toggle { display: inline-flex; }
  .page-title, .top-search { display: none; }
  .tk-wrap, .kb-wrap { grid-template-columns: 1fr; }
  .views { display: flex; overflow-x: auto; gap: 4px; }
  .views .v-g { display: none; }
  .view-item { white-space: nowrap; }
  .inbox { grid-template-columns: 1fr; }
  .inbox.show-chat .ib-list { display: none; }
  .inbox:not(.show-chat) .chat { display: none; }
  .kb-hero .hero-stats { display: none; }
  .strategy { grid-template-columns: 1fr; }
  .use-grid { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .page { padding: 14px 12px 48px; }
  .topbar { padding: 0 10px; gap: 8px; }
  .tenant-btn .t-name { max-width: 110px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .kpis { grid-template-columns: repeat(2, 1fr); gap: 10px; }
  .kpi .k-val { font-size: 22px; }
  .as-btn .as-t { display: none; }
  .msg { max-width: 92%; }
  .chat-hd .extra .btn span { display: none; }
  .kb-hero { padding: 18px; }
  .rule-card { flex-wrap: wrap; }
  .cond-row { grid-template-columns: 1fr 1fr; }
  .page-hd .actions { margin-left: 0; }
}
.inbox > * { min-width: 0; }
.ib-top b { white-space: nowrap; }
@media (max-width: 720px) {
  .ib-list-hd h2 span { display: none; }
  .comp-box .btn { padding: 0 12px; }
  .td-flow button { font-size: 11px; padding: 0 2px; }
}

/* 窄屏工单列表：表格改为卡片式，避免横向滚动 */
.tk-wrap > * { min-width: 0; }
@media (max-width: 720px) {
  .tk-wrap .toolbar .search-input { flex: 1 1 100%; }
  .tk-wrap .toolbar .select { flex: 1 1 0; min-width: 0; }
  .bulkbar { flex-wrap: wrap; padding: 8px 12px; }
  #tk-table .dt-scroll { overflow: visible; }
  #tk-table .table, #tk-table .table thead, #tk-table .table tbody { display: block; }
  #tk-table .table thead tr { display: flex; align-items: center; border-bottom: 1px solid var(--border-2); background: var(--fill); }
  #tk-table .table thead th { position: static; border: 0; background: none; }
  #tk-table .table thead th:not(.col-check):not(.sortable) { display: none; }
  #tk-table .table thead th.col-check { width: 36px; padding: 10px 0 10px 12px; }
  #tk-table .table thead th.sortable { padding: 10px 8px; font-size: 12px; }
  #tk-table .table tbody tr[data-key] { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; padding: 12px 12px 12px 48px; position: relative; border-bottom: 1px solid var(--border-2); }
  #tk-table .table tbody tr[data-key]:hover td { background: none; }
  #tk-table .table tbody tr[data-key]:active { background: var(--primary-1); }
  #tk-table .table tbody td { display: block; padding: 0; border: 0; }
  #tk-table td.col-check { position: absolute; left: 12px; top: 14px; width: auto; }
  #tk-table td.c-subj { flex: 1 1 100%; min-width: 0; }
  #tk-table .tk-subj { max-width: none; }
  #tk-table .cell-sub { white-space: normal; }
  #tk-table .table tbody td.c-cat { display: none; }
  #tk-table td.c-ch { order: 8; }
  #tk-table td.c-upd { order: 9; }
  #tk-table td.c-as { order: 10; margin-left: auto; }
  #tk-table .table tbody tr:not([data-key]) { display: block; }
  #tk-table .table tbody tr:not([data-key]) td { display: block; }
  #tk-table .pager { justify-content: center; }
  #tk-table .pager-total { flex: 1 1 100%; text-align: center; margin: 0 0 4px; }
}

/* 窄屏：cfg.cards 的表格改为卡片（主列作标题，其余"标签：值"两列） */
@media (max-width: 720px) {
  .dt.dt-cards .dt-scroll { overflow: visible; }
  .dt.dt-cards .table, .dt.dt-cards .table tbody { display: block; }
  .dt.dt-cards .table thead { display: none; }
  .dt.dt-cards .table tbody tr[data-key] { display: grid; grid-template-columns: 1fr 1fr; gap: 8px 14px; padding: 12px 14px; border-bottom: 1px solid var(--border-2); position: relative; }
  .dt.dt-cards .table tbody tr[data-key] td { display: block; padding: 0; border: 0; text-align: left; min-width: 0; background: none; }
  .dt.dt-cards .table tbody tr[data-key] td.dt-main { grid-column: 1 / -1; padding-right: 40px; }
  .dt.dt-cards .table tbody tr[data-key] td[data-l]:not(.dt-main):not(.dt-corner)::before { content: attr(data-l); display: block; font-size: 11px; color: var(--text-3); margin-bottom: 2px; }
  .dt.dt-cards .table tbody tr[data-key] td.dt-corner { position: absolute; right: 14px; top: 14px; }
  .dt.dt-cards .table tbody tr:not([data-key]), .dt.dt-cards .table tbody tr:not([data-key]) td { display: block; }
  .dt.dt-cards .pager { justify-content: center; }
}
.grid > * { min-width: 0; }

/* 会话图片（SVG 示意照片） */
.msg .img-msg { margin: 0; width: 220px; max-width: 100%; border-radius: 8px; overflow: hidden; background: #fff; border: 1px solid var(--border-2); }
.msg .img-msg > svg { display: block; width: 100%; height: auto; }
.msg .img-msg figcaption svg { width: 12px; height: 12px; flex: none; }
.msg .img-msg figcaption { display: flex; align-items: center; gap: 4px; padding: 5px 8px; font-size: 12px; color: var(--text-3); }
/* 手机端：工单回复区、知识库标题、规则标题不再被挤压换行 */
@media (max-width: 720px) {
  .reply-tabs { flex-wrap: wrap; row-gap: 6px; }
  .reply-tabs > button { white-space: nowrap; }
  .reply-tabs .ml-auto { margin-left: 0; width: 100%; }
  .reply-box .flex.gap8 { flex-wrap: wrap; }
  .reply-box .flex.gap8 > .fs12 { width: 100%; white-space: nowrap; }
  .reply-box .flex.gap8 > .ml-auto { display: none; }
  .reply-box .flex.gap8 > .btn { flex: 1; justify-content: center; }
  .card-hd h3 { white-space: nowrap; }
  .card-hd .sub { white-space: nowrap; }
  .card-hd:has(#kb-sort) { flex-wrap: wrap; }
  .card-hd:has(#kb-sort) .extra { margin-left: 0; width: 100%; justify-content: space-between; }
  .rule-main .rt { flex-wrap: wrap; row-gap: 2px; }
  .rule-main .rt > span { flex-basis: 100%; }
}

/* 「在线体验」标记：桌面放在左侧图标栏底部（帮助图标上方，两行显示），窄屏挂在顶栏下沿右侧，不压正文 */
@media (min-width: 901px) {
  .demo-badge { left: 7px; right: auto; bottom: 54px; width: 62px; white-space: normal; text-align: center; font-size: 10.5px; line-height: 1.4; padding: 5px 2px; letter-spacing: .5px; border-radius: 8px; background: rgba(255, 255, 255, .06); color: rgba(255, 255, 255, .5); border-color: rgba(255, 255, 255, .1); box-shadow: none; backdrop-filter: none; }
}
@media (max-width: 900px) {
  .top-actions { margin-left: auto; }
  .demo-badge { top: 56px; bottom: auto; right: 12px; font-size: 10px; line-height: 15px; padding: 0 8px; border-radius: 0 0 6px 6px; border-top: 0; box-shadow: none; background: rgba(255, 255, 255, .96); z-index: 19; letter-spacing: .3px; }
}
/* 手机端：渠道筛选一行放下、消息与 KPI 说明避免孤字、奇数张 KPI 末张通栏 */
.msg .bubble, .kpi .k-foot, .th-item .th-txt { text-wrap: pretty; }
@media (max-width: 720px) {
  .ib-chs { gap: 4px; flex-wrap: nowrap; }
  .ib-ch { padding: 0 7px; white-space: nowrap; flex: none; }
  .kpis > .kpi:last-child:nth-child(odd) { grid-column: 1 / -1; }
}